Refund Policy
Last updated: 10 July 2026
This Refund Policy explains how refunds and cancellations work for purchases in Block Peak: Block Puzzle, provided by NextFly. It sits alongside our Terms of Service and Privacy Policy.
Who processes your payment
In the mobile app, purchases (such as the one-time “Remove Ads”) are processed entirely by the Apple App Store or Google Play under their own terms; refunds for those purchases are requested from and handled by the relevant app store. Where a purchase is offered on our website, it is processed by Paddle.com Market Ltd, which acts as the Merchant of Record and authorised reseller; Paddle's Buyer Terms also apply.
Digital content
Our purchases unlock digital content or features (for example, removing ads) that are delivered immediately. Because the benefit is granted right away, purchases are generally final and non-refundable once delivered, except where a refund is required by the app store's policy or by applicable law.
Your statutory right of withdrawal (EU / UK)
If you are a consumer in the EU, the UK or another region with a statutory “cooling-off” period, you normally have 14 days to withdraw from a purchase of digital content. By buying and immediately using digital content you expressly request immediate performance and acknowledge that you therefore lose that right of withdrawal once delivery has begun. Where the law does not allow this waiver, your statutory rights are unaffected.
When we will refund
Regardless of the above, we will review and, where appropriate, arrange a refund in cases such as:
- Duplicate or accidental charges for the same order.
- Non-delivery — you were charged but the purchased feature was not unlocked.
- Unauthorised transactions you did not make.
- Where a refund is required by applicable consumer-protection law.
How to request a refund
- App-store purchases — request the refund through Apple or Google: on iOS via reportaproblem.apple.com, on Android via Google Play's order history / refund flow.
- Web purchases — email support@blockpeak.io with your order / transaction ID, or use the receipt Paddle emailed you. Approved web refunds are returned to your original payment method, normally within 5–10 business days.
Contact
NextFly — support@blockpeak.io